This issue can be the result of several sources. The most common is our website’s security. Failure to use the proper username/password or neglecting to check the reCaptcha box three times can result in a temporary lockout. For 30 minutes to 1 hour, our server will prevent your computer from accessing the website. If you aren’t sure of your password you can quickly reset it by selecting the “Lost your password?” text on the login form.

An alternative issue can be caused by a caching issue. The cache is a bit of info shared between your computer and this website. Each web browser has a slightly different means of clearing this cache. If the site is slow or not connecting for you and you’re sure you’ve logged in properly, use Google or any search engine and ask “how do I clear my cache?” This is usually straightforward under your options panel.

In the unlikely event our webserver is down or neither of the above apply, please reach out to techsupport@zionhealthmd.com